Privacy & Security
When you purchase a product on radiantimaginglabs.com, we collect and store the following personal information:
- First Name
- Last Name
- Email address
- Zip/Postal code
Your first name, last name, and email address is collected to identify you as a product owner. This is required for you to activate the product, receive proper support if you have any issues with the product, receive a refund if you are dissatisfied with your purchase, qualify for special upgrade pricing on future products, and receive pertinent information made available to product owners only (See Email Address below for more details). Because email addresses tend to change over time, having more than one piece of identifying information (First and Last Name) helps ensure we can properly identify you to receive all of the above listed benefits of being a Radiant Imaging Labs product owner.
Your country of residence is used at the point of purchase to calculate and collect Value Added Tax (VAT) which is a legal requirement for merchants who sell products to customers residing in certain countries.
Your zip/postal code is used by our major merchant credit card processor Fast Spring to validate your identity and authorize the use of the payment method you selected. (See Fast Spring ( URL for their policy .)
Website Purchase – Data Security & Storage
When completing a purchase on radiantimaginglabs.com, the above data is transmitted from your web browser to our web server using Secure Socket Layer encryption (https) and stored in our secure database protected by a firewall and accessible to authorized Radiant Imaging Labs personnel and technical consultants contracted to maintain Radiant Imaging Labs systems. SSL is used to prevent the loss, misuse or alteration of the information you have submitted. Radiant Imaging Labs is using Fast Spring https://fastspring.com a fully PCI Compliant (Personal Card Industry), meaning and the technology used to transmit and store your personal data meets stringent security standards defined by the Payment Card Industry Security Standards Council. Radiant Imaging Labs is also GDPR compliant meaning we adhere to the data privacy and security standards defined by the General Data Protection Regulation for EU countries that went into effect on May 25th, 2018.
While we strive to protect the personal information you submit to us, no data transmission over the Internet can be guaranteed to be 100% secure. As such, we cannot guarantee or warrant the security of any information you transmit to us on our website or from within our products, and you do so at your own risk. Once your information has been received by Radiant Imaging Labs, all of the security standards put in place by our Team including SSL Certification, PCI Compliance, and GDPR compliance, mean that your data is protected and secured at the highest level.
In addition to the data listed above, your email address is stored in an additional database that is secured, protected, and maintained by an industry-leading email service provider, for the purpose of delivering relevant email communications sent from us to Radiant Imaging Labs customers such as, software updates, and presets or other specials for product owners. Customers are provided with ability to subscribe or unsubscribe from any of these types of email communications (see section Your Email Address below). Customers also have the ability to completely remove their email address and other personal information from all databases used by Radiant Imaging Labs. To request removal from our databases, customers can send an email message to us from the email address in question, and removal will occur within 72 hours. Please note, since email addresses are used to activate and license most Radiant Imaging Labs products, ongoing usage of a product may require an offline activation code issued by our support Team and your ability to re-install and activate the software in the future may be affected.
Radiant Imaging Labs does not offer, sell, or otherwise make available any of your data to third parties who are not contracted with us to maintain our internal systems.
Website Purchase – Payment Information
When purchasing a product on our website, the following additional information is transmitted via SSL technology to a Fast Spring Authorized Store for validation of your identity and availability of funds to cover the purchase.
- Credit Card Number
- CC expiration date
- Card Security Code
For software purchases, the above data is NOT processed by or stored in any Radiant Imaging Labs database. When submitting payment information, which is encrypted and transmitted directly to the credit card processor, the card number and required information is used to authorize and complete the transaction.
Your Email Address
Email Collection & Storage
Radiant Imaging Labs may need and ask for your email address when interacting with us or using our products. When submitting an email address on our website, it is transmitted using SSL (https) and stored in a database only accessible to authorized Radiant Imaging Labs employees and licensed technical contractors. Is is also transmitted and stored securely in an additional database maintained by an industry-leading email service provider in strict accordance with GDPR laws. This email provider is contracted with us to provide services essential for Radiant Imaging Labs to communicate with our customers via email. The third party has no legal or other authorization to use or share your email address for any purpose.
A request for your email address can occur in each of the following cases on the radiantimaginglabs.com website:
- Purchasing a product
- Downloading a free product or trial
- Signing up to receive Radiant Imaging Labs newsletters or emails
- Requesting Radiant Imaging Technical or Customer Support
Only authorized personnel and technical contractors licensed to maintain our systems can view your email address stored in Radiant Imaging Labs databases or modify usage permissions you grant or revoke. Automated processes are also available for you to quickly and easily remove consent or unsubscribe your email. Customers also have the ability to completely remove their email address and other personal information from all databases used by Radiant Imaging Labs. To request removal from our databases, customers can send an email message from the email address in question, and removal will occur within 72 hours. Please note, since email addresses are used to activate and license most Radiant Imaging products, ongoing usage of a product may require an offline activation code issued by our support, and your ability to re-install and activate the software in the future may be affected.
Radiant Imaging Labs will not offer, sell, or otherwise make available any user-provided information to third parties other than those mentioned above. In the event Radiant Imaging Labs is ever acquired by third party ownership, your permission for said company to use any personal information of yours would be required prior to any such usage.
Email Usage & Consent
We provide customers and all those interested in our products the ability to change their email preferences, granting or removing email consent. You can opt-in, opt-out, or unsubscribe from receiving the following types of email communications:
- Radiant Imaging Labs emails – includes a monthly newsletter, exclusive photography videos and tutorials, add on presets and Special editions for our product owners, and related product news
- Special Offers – exclusive discounts on our products, free products, free presets, and other Radiant Photo -related products or content.
- You can choose what emails you want to receive. When you change your email preferences, it may take up to 3 hours for the database process to complete.
Website visitors who request a free product download such as a trial version or preset are given a single, simple option to opt-in or opt-out of receiving our emails (News & Specials) and can opt out of these specific lists. In accordance with GDPR, customers residing in EU countries who wish to opt-in to our emails must complete additional steps in order to start receiving Radiant Imaging Labs emails, including confirming their email address two additional times after submitting the initial request. You maintain exclusive rights to confirm or withdraw consent for Radiant Imaging to use your email address for communications.
Email – Unsubscribing
We provide several methods to easily unsubscribe your email address from our lists, including:
- Clicking an unsubscribe link included at the bottom of any email sent from Radiant Imaging Labs.
- Visiting our web page to opt out of specific lists or all lists
- Contacting our Customer Support
For customers who no longer wish to receive our emails, we recommend using the opt-out check box located at the bottom of all our email communications. Opting out by list gives you the ability to re-subscribe at a future date if you change your mind and want to receive emails. Those who select “unsubscribe from all” method will be placed on our permanent opt out list. Additionally, customers who report an Radiant Imaging Labs email as “spam” inside their email client or to their email service provider will also be placed on our permanent opt out list and the ability to re-subscribe will be permanently removed. Radiant Imaging Labs product owners (paid products only) who are opted out of all lists may occasionally receive emails from our Customer Support regarding specific support incidents they reported or critical product updates that affect the functionality of the product they purchased.
Email – Radiant Imaging Labs Customer Account, Product Activation, and Technical Emails
Most current of our products require the creation of an Radiant user account, using an email address provided by you and a secure password defined by you that meets minimum requirements for security outlined during the account creation process. Your password is encrypted on our web server and is not viewable by our personnel. You maintain sole ownership of your login and password and can modify it at any time. This account serves as your software license for most products and is required for product activation and ongoing usage. We may use the email address associated with your Radiant Imaging account to communicate critical technical information such as important software updates deemed essential to the functionality of your product. Radiant Imaging authorized support representatives may also use this email address to follow up on technical support incidents reported by you. These types of communications do not include an automated “opt-out” process, but you can request removal of your email address from all technical communications by Our support.
Email – Customer Service & Support
When you submit a customer support request on our website form, your email address and other data is sent to an industry-leading customer support and ticketing system and stored in a secure database. The information is used by the our support team to provide customer support services, to view a history of previously submitted tickets, and to identify any products you may have purchased in the past. This data is not used in any way by the third party service that provides the ticketing system. Submitting your email on this form does not add you to any other Radiant Imaging email lists used for any other purpose. You will be contacted by our customer support agents with information relevant to the ticket you submitted and may receive related announcements pertaining to your ticket.
Application Usage Analytics
Some of our apps, now or in the future, with your consent, may collect information about the way you use them. This data is anonymized before it is sent to us and cannot be used to personally identify you.
You may opt out of usage analytics inside the product you are using by selecting No when you are asked about this information after installing our products. This helps us make informed decisions about the future development of our apps.
To be clear, we do not track individual user behavior in our apps. Additionally, we do not receive information from your device’s displays, cameras, or microphones.
Some of our Radiant Imaging products periodically check to see if a new version of the software is available for download, so that you can be given the choice to download the new update if you wish. These updates provide new features and bug fixes for user-reported issues. You can choose to update at any time or ignore the updates.
Our Website and Cookies
Our website utilizes visitor files or cookies as well as hosted tracking with our website. The information collected with visitor cookies and through the hosted tracking is used to gain a better understanding of which sections of our site are most important to our users as well as identify possible navigation issues. This allows us to enhance your user experience in the future. The data collected from these visitor cookies and hosted tracking does not collect any personally identifiable information and is used in aggregate form only.
Protecting Your Personal Information
At times, Radiant Imaging Labs may hire other companies to provide limited services on our behalf. Such limited services include, but are not limited to, technical consultants, order fulfillment, and customer support. These companies will only be provided the information they need to perform the service, and they are strictly prohibited from using that information for any other purpose.
We may also occasionally present a special contest or promotion sponsored by another Partner company. You may be asked to provide personal information in order to qualify for a contest or promotion. You will be presented with the option to share or not share your data with a sponsor prior to your submission of personal information.
Finally, we at Radiant Imaging Labs, promise to make every effort available to preserve the privacy of our users.